Terms & Conditions


These Particular Conditions of the Purchase Contract apply to online sales made through the website, of which Isabel Peña Escanero is the owner, hereinafter THE COMPANY to customers who have their delivery address in Spain.a.

Isabel Peña Escanero with registered office at Paseo Maria Agustin 4-6 house 2, 50004, Zaragoza, provided with NIF number 73134851 A, being her trademark Dlujo. The use by the client of the services of the ONLINE STORE, presupposes, in any case, the acceptance of the Particular Conditions of the National Online Purchase Contract, in the version published by THE COMPANY at the moment of the purchase order. Therefore, it is convenient that the customer read these Particular Conditions before proceeding to make a purchase, as well as the general terms and conditions of use of the portal..



These particular conditions of online purchase apply to the purchase of any product present on the website made by consumers who have their delivery address in Spain.

The prices of each of the jewels and accessories are indicated on the website on the date the order is placed. The prices are detailed in each article and include VAT.

The amount of shipping costs and any other service is also specified and will be indicated to the customer in a detailed manner at the time the order is placed.

The online shopping service through the Portal regulated in these Particular Conditions only allows the purchase of products and services to users over 18 years of age and with a delivery address in Spain.



Before contracting, the client will have at their disposal on the brand's website, the information regarding the procedures that must be followed for the conclusion of the electronic contract for the sale of products. The online purchase procedure consists of the following phases referred to in the online purchase process:

  1. Purchase
  2. Information about the approximate shipping date
  3. Data Form
  4. Total or partial payment
  5. Purchase confirmation

THE COMPANY will archive the electronic document so that it is accessible to the client at a time after the conclusion of the Contract. The language in which the contract can be formalized is Spanish.

To modify your registration data, you can go to the following  or to our customer service phone.



The client of the Dlujo products undertakes to use the portal diligently and in good faith, to pay the established price and is responsible for the veracity of the data provided required for the transaction..

The prices of each of the jewels are indicated on the website on the date the order is placed and include taxes and fees. The customer may choose the means of payment at the end of the purchase process among the following:

  • Payment by card: all credit and debit cards of the Visa and Mastercard, American Express brands are accepted
  • Amex
  • Appel pay
  • Google pay
  • Pay pal
  • Shop pay
  • Mastercard
  • Teacher

For the payment process, THE COMPANY uses third-party services, in particular those of the PAYMENT GATEWAY of the financial entity CAIXABANK, the online payment gateway, which functions as a virtual point of sale terminal and for deferred payments with FINANCIERA APLAZAME. The service providers will ask the client for certain data to make the payment, according to the payment methods that they offer. Once the payment process has been successfully completed, the contract will be understood to have been concluded and THE COMPANY will confirm such contracting by email within a maximum period of 24 hours.s.


Unless otherwise expressly established during the online purchase process, the delivery procedure to the customer of the Dlujo product purchased through the Service will be carried out according to the following steps::

The shipment will be made to the address indicated by the customer during the purchase process, as completed in the data form.

THE COMPANY undertakes to deliver the product paid for by the customer respecting the deadline established in the purchase process

If there is any problem in the processing of your order or shipping, THE COMPANY will contact the customer to inform him of the incident. In any case, the customer may also contact THE COMPANY to check the status of their order and shipment at the following address: and at the customer service phone number.

Unless otherwise expressly established during the online purchase process, the shipping costs of the product purchased through the Service will be fully borne by THE CLIENT.



Product purchase contracts through the website will be governed by Spanish law. For any controversy derived from this online sales contract, the Spanish courts will be competent.