Withdrawal and return


The client has the right to withdraw from the contract within FIFTEEN calendar days following receipt of the article. To formalize the withdrawal, the client must send to the email address: help@dlujo.store, within the indicated period, the returns form that is collected at the end of this section, indicating their willingness to withdraw, their data including their account number and those of the contract whose withdrawal you intend.e.

The COMPANY will then contact the customer to manage the effective return of the product.

Once the withdrawal has been formalized and the item returned together with its original packaging, the price will be returned as soon as possible.

Online purchases do not accept changes to the jewel model, only money returns with the original payment method.

Returns will not be accepted if the jewel has already been personalized Engraved, modified after delivery, that is, size adjustments or any alteration of the product not made by our factory.a.

All payments received will be refunded, including delivery costs, if any. The means used for the return will be through the same means of payment used in the purchase.


- I hereby inform you that I am withdrawing from our sales contract data of the contract of the following good: description as it appears on the websiteweb)
- Order on and received onel…
- Customer name:
- Customer address:
- Customer account number for return purposes:
- Date:



All Dlujo jewels enjoy the guarantee reflected in the GUARANTEE section of the websiteweb

Likewise, the client is informed and is aware that the size of the photographs contained in the Portal does not correspond to the real size of the products.

In any case, without prejudice to what is established in the particular conditions of the guarantee section of the website, Dlujo products purchased by the customer through the purchase procedure established on the website have the legal guarantee of consumer goods. The guarantee relating to those damages caused by improper use is excluded, as well as in general all those excluded by current European Union legislation..



For all changes outside of Spain, all transport costs must be paid by the consumer.